Vouchers - also known as credit vouchers or store credit

Please note that vouchers have no cash value and must be redeemed at the same store that issued them.

If a voucher that is being redeemed is not being accepted by the system double check the store name which

issued the voucher.  It must be your store.

Conditions for Use:
-A customer returns items for refund without receipt

-A customer is returning an item purchased in the thirty day period prior to Christmas
-A customer returns items for refund with receipt, but for a date past their 3-day deadline.
-All vouchers must have manager approval

Procedure for issuing vouchers:
1. Take original receipt from customer and compare to merchandise being presented for refund (if no receipt, you must do a 'negative sale' - Click HERE for negative sale procedures).

2. Enter manager mode, press 'refund' key, either scan barcode on original receipt or manually enter the invoice number (see note below about scanning), and select items to be credited back.

3. At payment screen, clear out the balance showing in the original payment type.

4. Choose 'Voucher'. This will apply the total balance to voucher. Complete the transaction

5. Three receipts will be printed:
    a) Credit Voucher - to be signed at the bottom by management and then given to customer (each credit voucher has a unique number and it is saved in the issuing store’s database)
    b) Duplicate Store Copy - to be filled out by customer and placed in cashier's till
    c) Refund Receipt - shows items refunded - to be given to customer
6. Point out to the customer the statement on credit voucher - "No cash value. Redeemable for merchandise at the issuing location only."

Procedure for redeeming credit vouchers:
1. Ring up customer's merchandise.
2. At payment screen, select 'Voucher' and scan barcode on top of credit voucher (see sample credit voucher below).
    a) If credit voucher balance is less than the sale total, the customer will be required to provide another payment type to make up the difference.  Register will print one receipt, showing total payment. Give this receipt to the customer, keep the voucher presented and place in the till.
    b) If credit voucher balance is greater than the sale total, the register will print a new voucher for the difference, as well as a receipt for the purchase.  Give the receipt and the new voucher to the customer, keep the voucher that was presented and place in the till.

    Note: a member of the store management team must sign the newly issued voucher.

Scanning: All sale receipts issued prior to Wednesday, 12/13/06 will have to be hand keyed rather than scanned when processing refunds.

Any barcode that does NOT have asterisks ( * ) on either side of the invoice number will need to be hand-keyed.

End of Day Countdown

Please note that vouchers are treated like credit cards.  You will not have to itemize them, rather they will automatically be balanced by the system.

Please file all redeemed vouchers with any other daily documentation.

                        SAMPLE CREDIT VOUCHER